About the Role

Are you friendly, reliable, and comfortable handling payments in a busy hospitality environment?

As a Cashier at Zumana in Bali, you will welcome guests at the point of payment, process transactions accurately, and help provide a smooth and positive customer experience. You will work closely with the front-of-house and wider team, keep the cashier area organised, and follow procedures for payments and cash handling.

This is an opportunity to build your customer service and cashiering skills while contributing to the day-to-day operation of a busy hospitality venue.

What You’ll Experience

• Work with a hospitality team in Bali and interact with guests throughout the day

• Develop your customer service, communication, and payment-handling skills

• Contribute to an efficient and welcoming guest experience

• Build confidence using point-of-sale systems and handling transactions

• Support a collaborative front-of-house team

What You’ll Be Doing

You will manage guest payments and support cashier operations, following Zumana’s service standards and cash-handling procedures.

Your responsibilities will include:

• Welcoming guests and responding to payment-related questions in a friendly manner

• Processing cash, card, and other accepted payments accurately

• Using the point-of-sale system to process transactions and issue receipts

• Checking bills and payment details before completing transactions

• Handling cash carefully and following procedures for cash floats and handovers

• Balancing transactions and reporting discrepancies to the appropriate team member

• Coordinating with front-of-house colleagues to resolve billing or payment queries

• Keeping the cashier area clean, organised, and ready for service

• Following workplace procedures for refunds, discounts, and payment adjustments

• Protecting guest and transaction information and following relevant security procedures

• Reporting equipment issues or concerns to the appropriate team member

Could This Be You?

• Have experience in cashiering, retail, hospitality, or customer service; experience is welcome, but not essential

• Are confident handling payments and basic transaction records

• Can use, or are willing to learn, point-of-sale systems

• Are friendly, approachable, and attentive to guest needs

• Are accurate and responsible when handling cash and payments

• Communicate clearly and work well with colleagues

• Can stay organised and composed during busy service periods

• Are reliable, punctual, and attentive to detail

• Can work scheduled shifts, including evenings, weekends, and public holidays, as required

Familiarity with a point-of-sale system and experience handling cash would be an advantage. A positive attitude, good communication, and a commitment to accurate service are important for this role.

What Success Looks Like

• Guest payments are processed accurately and efficiently

• Guests receive friendly and helpful service at the point of payment

• Cash and transaction procedures are followed consistently

• The cashier area is clean, organised, and ready for service

• Payment queries are handled professionally and communicated to the right team members

• You contribute to a smooth service and a supportive team environment

If you are ready to bring your customer service skills to the Zumana team in Bali, submit your application and tell us what you would bring to the role.