Do you enjoy welcoming guests, creating positive first impressions, and helping deliver exceptional hospitality experiences?

As a Welcome Host at Savaya Group, you will be one of the first points of contact for guests visiting our venues, restaurants, events, and guest experiences in Bali. You will welcome and assist guests, provide helpful information, support arrivals and departures, and work closely with the Guest Experience, Reservations, Service, Operations, and Events teams.

This is an exciting casual daily worker opportunity to develop your career in guest experience, hospitality, customer service, and venue operations within a fast-paced international entertainment and hospitality environment in Bali.

What You’ll Experience

In this role, you will have the opportunity to:

• Welcome guests warmly and create a professional, attentive, and memorable first impression

• Support guest arrivals, check-in procedures, seating coordination, queue management, and departures

• Provide accurate information about venues, restaurants, events, experiences, facilities, menus, packages, and booking requirements

• Work closely with Guest Experience, Reservations, Service, Operations, Events, Security, Transport, and Management teams

• Assist with managing guest requests, special occasions, VIP arrivals, accessibility needs, and other personalised arrangements

• Develop your skills in guest relations, hospitality operations, customer service, and venue hosting

• Strengthen your communication, organisation, problem-solving, teamwork, and time management skills

• Gain experience in an international entertainment and hospitality environment in Bali

• Develop your career within Savaya Group

What You’ll Be Doing

You will welcome guests as they arrive at Savaya Group venues and help ensure that their first interaction is friendly, professional, efficient, and aligned with Savaya Group standards. You will assist with greeting guests, confirming booking details, directing arrivals, managing queues, and coordinating smooth entry into the venue.

You will provide clear and helpful information about venue layouts, opening hours, menus, facilities, experiences, events, packages, dress codes, access requirements, booking policies, and other relevant guest information. You will answer questions confidently or refer guests to the appropriate team member when additional support is required.

You will work closely with Reservations and Guest Experience teams to verify bookings, identify VIP guests, review special requests, and support the accurate handling of guest preferences, occasions, dietary requirements, accessibility needs, and other important information.

You will support the coordination of seating areas, tables, guest capacities, event spaces, arrival times, and venue access while considering operational requirements, guest comfort, and service priorities. You will communicate clearly with Service, Operations, Events, Security, and Management teams to help ensure that guest movements and venue operations run smoothly.

You will assist guests throughout their visit by responding to requests, providing directions, helping with basic enquiries, and identifying opportunities to enhance the guest experience. You will remain attentive to guest needs and ensure that concerns are acknowledged and communicated to the relevant team promptly.

You will support the handling of guest feedback, service issues, complaints, delays, and unexpected situations. You will remain calm, polite, and solution-oriented, take appropriate action within your authority, and escalate matters to a supervisor or manager when required.

You will help maintain a welcoming, clean, organised, and professional arrival area. You will follow venue procedures relating to guest access, reservations, dress codes, safety, security, cashless or payment processes, lost property, privacy, and emergency situations.

As a casual daily worker, you will be expected to work flexibly according to operational requirements. This may include supporting busy service periods, weekends, public holidays, evening shifts, special events, and high-volume guest arrivals.

Because you will represent Savaya Group in direct interactions with guests, you will remain friendly, attentive, discreet, well-presented, and professional at all times. You will help create a welcoming atmosphere and ensure that every guest interaction reflects the venue’s standards, brand identity, and commitment to exceptional hospitality.

Could This Be You?

• Do you have a genuine interest in hospitality, guest experience, restaurants, venues, events, entertainment, and customer service?

• Are you warm, welcoming, approachable, attentive, and confident meeting guests from different backgrounds?

• Can you create a positive first impression while maintaining professionalism, discretion, and appropriate boundaries?

• Are you organised, proactive, detail-focused, and comfortable supporting guest arrivals and venue operations?

• Can you communicate clearly and professionally with guests, visitors, colleagues, managers, suppliers, and external partners?

• Are you confident providing information, answering questions, giving directions, and assisting with guest requests?

• Can you remain calm, flexible, and solution-oriented when venues are busy, plans change, or guest expectations are complex?

• Can you work effectively with Guest Experience, Reservations, Service, Operations, Events, Security, Transport, and Management teams?

• Are you comfortable standing for extended periods and working in a fast-paced venue environment?

• Are you confident using basic digital tools, booking information, messaging platforms, and other systems used in hospitality operations?

• Can you follow company procedures relating to guest access, safety, security, privacy, and service standards?

• Can you communicate effectively in English? Additional language skills are welcome.

• Are you available to work casually across shifts, evenings, weekends, public holidays, and special events when required?

• Have you worked in guest relations, hospitality, restaurants, hotels, events, customer service, retail, tourism, or venue operations? Previous host or front-of-house experience is welcome, while training may be provided for the right candidate.

If you are ready to develop your career in guest experience and hospitality while helping create memorable arrivals and exceptional experiences at Savaya Group, submit your application and tell us why you would like to join our team.